Our T&Cs

All cancellations must be in writing.

We understand things may change, so we have made cancellations very easy.

In every instance we always recommend you purchase travel insurance for life’s last-minute hiccups.

Please see our terms and conditions for details prior to booking.

Additional Tour Operator's T&Cs

GENERAL CONDITIONS

Vessels may operate in inclement weather such as wind and rain, where we deem it safe to operate according to our operational and safety protocols. If you choose not to travel in these circumstances, this will be considered a cancellation by you and standard cancellation fees will apply. You should check weather forecasts and request to amend your Booking within the permitted timeframes if the forecast on the date of your scheduled Journey is not optimal for your desired experience.

CANCELLATIONS & AMENDMENTS

Day Cruises:
Amendments permitted up to 24 hours prior to Journey commencement. $10 amendment fee applies.
"Cancellations received: – more than 48 hours prior to Journey commencement: fully refundable – within 48 hours prior to Journey commencement: cancellation fee is 100% of the Journey Price."

ReefSleep:
Amendments permitted up to 72 hours prior to Journey commencement.
"Cancellations received: – more than 14 days prior to Journey commencement: fully refundable – 14 days or less prior to Journey commencement: cancellation fee is 100% of the Journey Price."

ReefSuites:
Amendments permitted up to 30 days prior to Journey commencement.
"Cancellations received: – more than 30 days prior to Journey commencement: fully refundable – 30 days or less prior to Journey commencement: cancellation fee is 100% of the Journey Price."

Resort Connections:
Amendments permitted up to two hours prior to Journey commencement.
Cancellations received up to the day prior to Journey commencement are fully refundable.

* Amendments are subject to availability and the following conditions (a) a change of date must be within the same season; (b) name changes are subject to the substitute person agreeing to be bound by our Booking Conditions in effect at the time of substitution; (c) the payment of any Journey Price difference (and any Journey Price difference must be paid by you prior to us confirming amendments); (d) you and any substitute person are not permitted to make further amendments; and (e) cancellation of the amended Journey will be subject to cancellation fees of 100% of the Journey Price irrespective of when notice to cancel is received.

PRICES

Journey Prices stated are in Australian Dollars ($AUD), are inclusive  of GST and are subject to change prior to you making a Booking. Your Booking Confirmation will confirm your Journey Price. Payments by debit or credit card are subject to a surcharge equal to the costs we incur  to process the payment.

CHILD FARES

Journey Prices for children are applicable to children aged 4 -14 years of age inclusive. Infants aged under 4 years of age travel free of charge, provided that some Journeys are not available to infants. You must advise us at the time of Booking if you intend to travel with an infant. Note that infant meals are not included on day cruises with the exception of ‘Great Barrier Reef Adventures’.

FAMILY FARES

Family fares are available for bookings that include a minimum of two adults and two children aged 4 to 14 years, must be booked at the same time to qualify for the discount, are subject to availability on selected routes and travel dates, may require valid identification for children to verify their age at the time of travel, are non-transferable and cannot be exchanged for cash or other products, are subject to the standard change and cancellation policies of Journey Beyond, cannot be used with other discounts or promotions unless stated, are not applicable on certain premium services or during peak seasons, and by purchasing a family fare, you acknowledge and agree to these terms and conditions.

ADDITIONAL SERVICES

If you book any Additional Services through us, you acknowledge that we will not confirm these Additional Services until we receive payment for these services. If the price for any Additional Services increases prior to us receiving payment, then you must pay the increased price otherwise we will not confirm the Additional Services and we will refund payments received by us attributable to those Additional Services. Child fare pricing and age limits may vary for any Additional Services booked through us. The Journey Price does not include any scuba diving activities, which are Additional Services supplied by Reef Safari Pty Ltd as principal. Any payments you make to us for scuba diving activities are accepted by us as booking agent only.

EXCLUSION

International and domestic airfares and airport/hotel transfers are not included in a Journey unless specifically stated. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included and are your responsibility. If we incur any of these costs on your behalf, then you agree to reimburse us for them on demand.stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included and are your responsibility. If we incur any of these costs on your behalf, then you agree to reimburse us for them on demand.