Our T&Cs

All cancellations must be in writing.

We understand things may change, so we have made cancellations very easy.

In every instance we always recommend you purchase travel insurance for life’s last-minute hiccups.

Please see our terms and conditions for details prior to booking.

Additional Tour Operator's T&Cs

Snorkelling option - please read: Minimum age 6 years or competent swimmer for snorkeling. Life jackets mandatory for children under 12. Basic swimming ability required. Parent/guardian supervision for children.

Cancellation Policy

• No refunds for change of mind or unforeseen personal circumstances.
• If you miss your cruise, we will attempt to reschedule (subject to availability).
• Refunds are only granted if Spirit of Whitsundays Cruises cancels the cruise.
• Booking fees are not refundable.
• All cancellation decisions are at the discretion of the Operations Manager and are final.

General Terms and Conditions

All ticket sales are final. No further discounts will be applied once a booking has been made. No refunds will be given if a reduced price is found or mentioned after the booking is processed.

Bookings are essential. WALK-ONS ARE NOT PERMITTED.

A Booking Confirmation or Voucher must be presented before boarding will be permitted.

Seniors/Students must present appropriate ID to obtain the advertised rate.

All cruises are subject to minimum passenger numbers. Passenger numbers are capped to prevent overcrowding. Entry is on a first-come, first-served basis. We do not reserve seats.

Tickets must be redeemed within the current whale watching season and calendar year. Extensions beyond this period will not be permitted.

Spirit of Whitsundays Cruises and its employees are not liable for any death, personal injury, or property loss or damage unless caused by the proven negligence of the company or its employees.

The company reserves the right to inspect your bags for security. Non-compliance will result in refused entry and ticket cancellation with no refund.

If a passenger appears intoxicated or under the influence of drugs, our crew reserves the right to deny boarding. No refund will be given.

Pricing & Responsibility

Prices may change without notice due to government charges, taxes, or levies. All prices are in AUD and include GST.

Adults are responsible for the supervision and safety of minors at all times, including during on-board activities.

Spirit of Whitsundays Cruises takes all reasonable steps to provide a safe and enjoyable experience but is not liable for personal injury, property loss, or death—whether due to negligence or otherwise—unless liability cannot be excluded by law (e.g. Trade Practices Act).

Accessibility & Safety

If you have mobility or health conditions that may impact safety, you must disclose this at the time of booking.

Seating is unallocated and follows a "first in, best dressed" policy.

Refund requests must be made within 14 days of the original cruise date. Booking fees for online payments are not refundable.

Parking

Onsite parking refers to Port of Airlie Marina. This is a privately owned facility and subject to parking fees and availability.

Late Arrival Policy

All passengers must arrive 30 minutes before scheduled departure.

Spirit of Whitsundays Cruises is not responsible for late arrivals.

Missed departures are non-refundable.

Re-bookings may incur an admin fee at our discretion.

Inclement Weather Policy

Cruises are subject to safe weather conditions.

We may cancel a cruise at any time and will notify passengers via email and SMS. Ensure your contact details are accurate and not unsubscribed from our notifications.

Cancelled cruises due to weather will be rescheduled (subject to availability).

If rescheduling is not possible, a full refund will be offered. Booking fees are non-refundable.

Refunds must be requested within 14 days of the original cruise date.

Rescheduling Policy

You must provide 48 hours' notice to reschedule your booking.

Failure to provide adequate notice forfeits your right to reschedule or refund.

Admin fees may apply for rescheduling, even if notice is given.

Change-of-mind due to rain or weather, when cruises still operate, does not qualify for refund or rescheduling outside the standard terms.

Cancellation Policy

No refunds for change of mind or unforeseen personal circumstances.

If you miss your cruise, we will attempt to reschedule (subject to availability).

Refunds are only granted if Spirit of Whitsundays Cruises cancels the cruise.

Booking fees are not refundable.

All cancellation decisions are at the discretion of the Operations Manager and are final.

Wheelchair & Accessibility

Access via an 80 cm wide ramp—steepness depends on tides.

Crew cannot carry passengers. Wheelchair users must self-transfer or have assistance.

Marine toilets on board may require assistance due to size limitations.

Seasickness

To avoid seasickness, take preventatives 30 minutes prior to boarding. Tablets are available onboard for purchase.

Image & Media Consent

By purchasing a ticket, you consent to the use of your name, image, and likeness in advertising or promotional content.

You waive any copyright or payment claims and release Spirit of Whitsundays Cruises from any legal claim arising from the use of your image.

Personal recordings/photos must be for private use only. Commercial use is prohibited without written consent.

The company reserves the right to photograph or record guests for promotional or security purposes.