All cancellations must be in writing.

We understand things may change, so we have made cancellations very easy.

In every instance we always recommend you purchase travel insurance for life’s last-minute hiccups.

Please see our terms and conditions for details prior to booking.

Additional Tour Operator's T&Cs:

Cancellation

SWH reserves the right to cancel any product and refuse entry where SWH reasonably believes same has been obtained in an unlawful or improper manner or in breach of these Terms & Conditions.
If you have pre-booked a tour or charter the following cancellation conditions apply:
More than 7 days’ notice: No Charge
Between 6 days and four days’ notice: 20% charge of full fare
Less than 72 hours’ notice: No refund

Weather Cancelations

Flights cancelled or postponed due to weather will be considered a cancellation by Sea World Helicopters on safety grounds and will not be charged, except in some cases where costs have already been incurred.
Sea World Helicopters will make every effort to advise clients in advance of forecast weather conditions that may restrict flight operations. We will endeavour to provide advance notice of the potential for delay or cancellation in order to provide clients with as much time as possible for alternative arrangements or to reschedule as necessary.
Flights cancelled due to weather that cannot be rescheduled and that have already been paid for in advance will receive a full refund.

Closure

SWH may impose restrictions or limitations on access to flights at any time. SWH may close premises on a permanent or temporary basis due to inclement weather, safety, refurbishment, maintenance, Acts of God or other reasons.
Extensions to the validity of any ticket you have purchased from us or refunds as a result of limited visitation, suspension, premises or ride closure are not granted (subject to any requirements at law to the contrary).

Buying for someone else 

If you have purchased a product for someone else, then you must make available or known to them these Terms & Conditions and by their attendance they shall be deemed to have accepted these Terms & Conditions.

Conditions of entry 

You agree to comply with the Conditions of Entry and any other conditions displayed at the front gate of the premises therein. SWH may cancel or suspend your pass and/or remove you from the premises if you breach any of the Conditions of Entry. 

Family Packages and VIP Packages

Our family & VIP packages can seat up to 6 people subject to weight restrictions, combined weight above 430kgs will be subject to Pilot approval. 

Helicopter Tours and Charter Tours

Flights quoted are charters subject to aircraft availability, weather conditions and air traffic control. All flights are covered by airline passenger seat insurance. We require a minimum number of 4 passengers per flight, however, if you have only 1 or 2 passengers, we’ll match you up with another group. Tours and prices are subject to change without notice. Flight routes are constant, flight times are approximate only and may vary according to helicopter type, number of passengers and/or weather conditions.

Passengers’ weights are to be supplied upon booking, a weight variance of more than 10% may incur full cancellation on the spot with no refund.

Comfort seat charge

In the situation where a passenger is over 110kgs but below 125kgs our staff have discretion to enact the Comfort Seat Charge dependant on the passenger mix of the flight. Where a passenger is over 125kgs the charge is mandatory. When the Comfort Seat Charge is enacted a spare seat will be allocated next to the passenger. This seat charge will be at 50% of the regular retail seat price.
Accurate passenger weights are critical for the safe operation of helicopters, please ensure that any supplied passengers’ weights are as accurate as possible. Sea World Helicopters are required by law to measure the weights of all passengers and any cargo that are transported on our helicopters before flight and mismatches between supplied and actual weights can lead to significant delays or non-refundable cancellations in some circumstances.

Front Seat Passengers 

Due to weight restrictions and helicopter weight and balance calculations, the total weight of the two front seat passengers must be 160 kilograms maximum or less. Not available to any passenger younger than 2 years old or guests needing assistance into the helicopter due to tight entry area. Staff will allocate seats under CASA regulation and pilot approval and supervision
Fare types:
Age: 0 – 1 (Infant) -: Fly free, must be accompanied by an adult carer and the aircraft must have minimum paid passenger numbers. 
Age: 2 -12 (Child) -: Children’s pricing, must be accompanied by an adult carer and the aircraft must have minimum paid passenger numbers.
Age: 13 or above: (Adult) -: Adult pricing and the aircraft must have minimum paid passenger numbers.

Pricing

All product prices are in Australian dollars and are inclusive of GST. Any purchase you make will be charged in Australian dollars and you shall be solely liable for any currency conversion fee charged by your credit card provider.
Non-redeemable 

All products cannot be redeemed for cash, are non-refundable (subject to management discretion and any requirements under the Australian Consumer Law or other applicable laws), not exchangeable or transferrable and cannot be resold. 

Change

The information on the Website (including prices and product offerings) may change at any time without notice. The availability of products shown or referred to on the Website is subject to change, delay, cancellation or closure due to inclement weather, preventative maintenance, refurbishment or other operational requirements.
Indemnity & release 

You agree to indemnify SWH for any loss or damage that it may suffer or for any costs it may incur in connection with any breach by you of these Terms & Conditions. You further agree to release SWH from any claim, loss or damage incurred as a result of any error, omission or misrepresentation in the Websites. 

Consent to filming during flight

SWH may make images and recordings of all the passengers on the flight you are on (‘filming’). Such filming may be for a tour video of you to be sold or provided to you by SWH after the flight or it may be a tour video of another passenger in which you are filmed incidentally.
You give us consent to film you (and where you are the parent or legal guardian of a passenger who is a child, you give us consent to film the child) and to sell or provide the images and recordings as a tour video to you or another passenger of the flight exclusively.

SWH will not use or provide the images and recordings for any other purpose and SWH shall make reasonable endeavours to delete all images and recordings as soon as reasonably practicable. You agree that SWH is the owner of the copyright in the images and recordings and any tour video made with the images and recordings.