Whitsunday Islands & Reef Scenic Flight requirements
We provide courtesy pickup service for our Whitsunday Islands & Reef Scenic Flight at two locations: 384 Shute Harbour Road at Airlie Beach Main Street and at Port of Airlie bus stop. Pickup time is 40 minutes before the departure time at 384 Shute Harbour Road at Airlie Beach Main Street, and 30 minutes before the departure time at Port of Airlie bus stop. If you are late for the courtesy pickup service, we will not wait for you.

If you did not select the pickup service at the time of booking but would like to use our courtesy pickup service you must let us know by emailing us at whitsundays@flyaus.com.au or call us on 1300 320 330 at least 24 hours before the flight departure time. If you did not let us know you would like to use our courtesy pickup service, we will assume you are driving to the scenic flight departure location at Fly Australia Charters’ Office at 12 Air Whitsunday Road, Flametree QLD 4802.

Passengers that are driving to Fly Australia Charters’ office for the Whitsunday Islands & Reef Scenic Flight must arrive at the departure point at least 30 minutes before the scheduled scenic flight departure time.

Cancelation Request
Cancellations requested by email (whitsundays@flyaus.com.au) 24 hours before the time of departure will be issued a 100% refund.

You acknowledge that cancelling your travel on the Fly Australia Charters Whitsundays Scenic Flight less than 24 hours before the departure date will result in the forfeiture of the entire ticket price.

Cancellation request 24 hours before travel 100% refund

Cancellation request under 24 hours before travel 0% Refund

Change Date Of Travel
If you request a transfer of a trip departure date up to at least 24 hours before the day of the scheduled departure, this will incur no transfer fee.

No Transfers of the travel date will be accepted under this 24-hour period.

All cancellations and date transfer requests must be made at least 24 hours before scheduled flight departure by emailing whitsundays@flyaus.com.au and quoting your reference number.

Cancelations due to weather
If unfortunately cancelled your flight on the day due to weather or any other operational reasons, we try our best efforts to get in contact with you 1 hour before the flight and we can rebook your flight into another available times.

If no other time you will be able to do the scenic flight, we will issue you a full refund.

If Fly Australia Charter cancels the Scenic Flight before or on the scheduled departure date due to weather or things outside our control, you will be refunded within 7 days.

Refunds
Refund usually takes 3-5 business days to process.

If you haven't received the funds after 5 business days, please get in contact with us.

If you booked the flight through an agent, please get in contact with them first as refunds will be coming from the booking agent.

Terms and Conditions of Travel
"Company" refers to Fly Australia Charters, the provider of scenic flight services.

"Passenger" refers to any person who has booked and/or intends to undertake a scenic flight provided by the Company.

"Flight" refers to any scenic flight service provided by the Company.

"Booking" refers to the reservation of a seat on a flight by a passenger.

Fly Australia is approved to operate Australia wide by the Civil Aviation Safety Authority, Air Operator Certificate #TAAOC.0891

Fly Australia is also approved to operate within the Great Barrier Reef Marine Park by the Great Barrier Reef Marine Park Authority – Licence Certificate #G19/42574.1

Insurance covering the carrier’s liability act is held for each passenger seat. In addition, Fly Australia also holds insurance policies covering the aircraft fleet, the refuelling operation and third-party liability issues.

Booking and Payment
All bookings are subject to availability and are confirmed only upon receipt of full payment.
Payment must be made through online payment, direct transfer or cash.

A booking confirmation will be sent to the passenger via email upon receipt of payment.

A booking confirmation is a confirmation that we have received your booking, but is not a guaranteed departure time

The Company reserves the right to refuse any booking at its discretion.
Due to recent increase of credit card fraud All passengers must present the credit card paid for the booking during the check-in process. Applicable to all bookings made directly on Fly Australia Charter’s website.

Pricing
Prices are quoted in Australian Dollars (AUD), fees might incur: Ex booking fees, agent fees, credit card payment fees.

Prices are subject to change without notice. However, the price quoted at the time of booking will be honoured.

Cancellations and Refunds
Cancellations made by the passenger more than 24 hours prior to the time of departure will receive a full refund.

No refunds will be given for cancellations made within 24 hours of the flight or for no-shows.

In the event of cancellation by the Company due to weather conditions, mechanical issues, or other unforeseen circumstances, passengers will receive a full refund or be offered an alternative flight date.

Refunds will be processed within 5 days of the cancellation.

Bookings made through a third-party agent or travel agent please contact them directly for the refunds.

Changes and Rescheduling
Any changes to a booking must be requested at least 24 hours before the scheduled flight.

Rescheduling is subject to availability and may incur additional fees.

The Company reserves the right to reschedule flights due to operational requirements, including but not limited to weather conditions, maintenance, and pilot availability.

Flight Conditions
Flight routes and durations are subject to change based on weather conditions and air traffic control requirements.

The pilot has the final authority over the flight and may alter or cancel flights if deemed necessary for safety.

The Company is not responsible for any disruptions, delays, or cancellations caused by factors beyond its control, including but not limited to weather conditions, air traffic control restrictions, and technical issues.

Passenger Requirements
All passengers must present a valid government-issued photo ID at check-in.

Due to recent increase of credit card fraud All passengers must present the credit card paid for the booking during the check-in process.

Applicable to all bookings made directly on Fly Australia Charter’s website.

You will receive a confirmation email after your booking. Please note a confirmation email is a notification that we have received your booking but it can be subject to change due to weather, weight and balance of our aircraft, minimum passenger requirements and operational requirements.

We operate fixed wing aircraft for the scenic flight and everyone is guaranteed with a window seat.

Please note that we do not operate rotary wing/helicopter flights.

We provide courtesy pickup service for our Whitsunday Islands & Reef Scenic Flight at two locations: Travel Shack at Airlie Beach Main Street and at Port of Airlie bus stop. Pickup time is 40 minutes before the departure time at Travel Shack at Airlie Beach Main Street, and 30 minutes before the departure time at Port of Airlie bus stop. If you are late for the courtesy pickup service, we will not wait for you.

If you did not select the pickup service at the time of booking but would like to use our courtesy pickup service you must let us know by emailing us at whitsundays@flyaus.com.au or call us on 1300 320 330 at least 24 hours before the flight departure time. If you did not let us know you would like to use our courtesy pickup service, we will assume you are driving to the scenic flight departure location at Fly Australia Charters’ Office at 12 Air Whitsunday Road, Flametree QLD 4802.

Passengers that are driving to Fly Australia Charters’ office for the Whitsunday Islands & Reef Scenic Flight must arrive at the departure point at least 30 minutes before the scheduled scenic flight departure time.

If you are late for the Whitsunday Islands & Reef Scenic Flight you will forfeit the whole price for the scenic flight and no refunds will be provided.

Our aircraft seats have a weight limit of 130KG and we will need to weight every passenger during the check-in process, if you are overweight at the time we are unable to take you on as a passenger on the scenic flight, and no refunds will be provided. If you are close to our aircraft seat limit of 130KG please weight yourself a few days before the flight. If you determine that you are unfit to go on the scenic flight and notify us before 24 hours of the scenic flight departure time we will be able to provide a change a date or refund.

We will try our best at accommodating passengers seating requests, however, passengers within the same booking group may not be seated together due to weight and balances of the aircraft to ensure the safety of flight operation.
Passengers must comply with all safety instructions provided by the crew.

Guests are expected to leave the aircraft in a tidy and orderly condition at the conclusion of their flight. In the event that the aircraft is left in an untidy or disorganized state, Fly Australia Charter reserves the right to charge a reasonable cleaning fee. This fee will be assessed based on the extent of the cleaning required and will be determined on a case-by-case basis.

The cleaning fee will be calculated based on the level of mess or disorder left behind, which may include, but is not limited to, the need for additional time to clean, the type of cleaning required, or the disposal of waste or debris. Should a cleaning fee be deemed necessary, the passenger will be notified, and the appropriate charge will be applied to the payment method used for the booking.

Passengers with medical conditions that may be affected by flight should consult a doctor before booking and inform the Company.

The Company reserves the right to refuse boarding to any passenger deemed unfit to fly for any reason, including but not limited to health, safety, or behaviour concerns.

Liability
The Company is not liable for any personal injury, loss, or damage sustained during the flight, except where such injury, loss, or damage is caused by the negligence of the Company.

Passengers are responsible for their personal belongings. The Company is not liable for any loss or damage to personal belongings during the flight.

In the event of an emergency, passengers must follow all instructions provided by the crew.

Privacy and Data Protection
Any personal information provided by passengers will be used in accordance with our Privacy Policy.

The Company will not share personal information with third parties without the passenger's consent, except as required by law.

Passengers have the right to access and correct their personal information held by the Company.

Photography and Media
Passengers may take photographs and videos during the flight for personal use, provided it does not interfere with the safety and comfort of other passengers.

The Company reserves the right to use any photographs or videos taken during the flight for promotional purposes, with the consent of the passengers.

Passengers may be asked to refrain from using certain electronic devices during critical phases of the flight.

Complaints and Dispute
Resolution

Any complaints should be directed to info@flyaus.com.au within 7 days of the flight.

The Company will investigate and respond to complaints within 5 days.
Any disputes arising from these terms and conditions will be resolved in accordance with the laws of The Australian Government.

Governing Law
These terms and conditions are governed by the laws of The Australian Government.

Privacy Statement
Effective Date: 01/07/2024

Introduction

Fly Australia Charter is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website https://flyaus.com.au/, including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this Privacy Statement carefully. If you do not agree with the terms of this Privacy Statement, please do not access the Site.

Information We Collect
Personal Information
We may collect personally identifiable information, such as your name, email address, and phone number, when you voluntarily provide it to us.

Non-Personal Information
We may collect non-personal information about you, such as your browser type, operating system, IP address, and browsing behaviour on our Site. This information helps us improve the functionality and user experience of the Site.

Use of Your Information
We may use the information we collect from you for the following purposes:

To provide, operate, and maintain our Site
To improve, personalize, and expand our Site
To understand and analyse how you use our Site
To communicate with you, including customer service, updates, and promotional materials
To detect, prevent, and address technical issues

Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
To comply with legal obligations
To protect and defend our rights or property
To prevent or investigate possible wrongdoing in connection with the Site
To protect the personal safety of users of the Site or the public

Cookies and Tracking
Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your personal information. You may also have the right to object to the processing of your personal information or to withdraw your consent. To exercise these rights, please contact us at info@flyaus.com.au.

Changes to This Privacy Statement
We may update this Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page. You are advised to review this Privacy Statement periodically for any changes.