Terms and Conditions for bookings

Accommodation Booking Terms and Conditions

Payment

Upon receipt of your payment our reservations team will issue you with an Accommodation Voucher confirming your reservation. You are required to present your voucher to the accommodation house upon arrival and check-in.

At the time of booking you have the option to either make payment in full for your accommodation OR pay a deposit only. For all bookings made within fourteen (14) days of arrival full payment must be received at the time of booking. For bookings made more than fourteen (14) days prior to arrival a minimum payment of 25% is required at the time of booking to confirm your accommodation. Final payment will automatically be charged to your credit card fourteen (14) days prior to arrival.

Please note credit card Merchant fees apply:

Holiday House Payments

At the time of booking you have the option to either make payment in full for your accommodation OR pay a deposit only. For all bookings made within thirty (30) days of arrival full payment must be received at the time of booking. For bookings made more than thirty (30) days prior to arrival a minimum payment of 25% is required at the time of booking to confirm your accommodation. Final payment will automatically be charged to your credit card thirty (30) days prior to arrival.

Cancellation And Refunds

All cancellations are subject to the individual hotel and accommodation house cancellation policies plus an additional $40.00 administration fee. As stated in your original reservations request. Credit card merchant Fees are non refundable.

Should a refund be applicable to your accommodation booking a refund administration fee of $40 per booking plus merchant fees will be charged in addition to any charges levied by the hotel/operator. Please note all Cancellation Requests must be received in writing. If you do not receive confirmation of your cancellation within 24 hours please contact us as it may not have been received.

Amendments

First time amendment is FREE. All additional amendments are liable to $30 fee.

No-Show Policy

No refund is applicable.

Check In Procedure

At check in you will be required to present your Accommodation Voucher along with Photo Identification. Individual accommodation houses may request you to provide a credit card upon check-in to cover any incidental charges you may incur during your stay.

Please note check in time is generally from 2pm on the day of arrival and check out time is generally 10am on the day of departure, unless otherwise stated. Should you require an early check-in or late departure please state this on your reservation form. Additional charges may apply

Apartment and Holiday Home rental may require off-site check in procedures which will be advised at the time of reservation.

Tour Booking Terms And Conditions

Payment

Full payment is required at the time of booking.

Upon completion of your booking and receipt of your payment our reservations team will issue you with a Voucher confirming your reservation. You are required to present your voucher to the Tour operator upon arrival and check-in.

Please note credit card Merchant fees apply:

Cancellation And Refunds

All cancellations are subject to the individual Operators cancellation policy at a minimum charge of twenty percent (25%). In the event that the operator cancels your tour we will endeavour to source an alternative tour; in the event this is not available, a full refund will be issued. Credit card merchant Fees are non refundable.

No-Show Policy

No refund is applicable.

Check in Procedure

You are required to present your Voucher upon check-in. You are advised to ensure you allow adequate time to arrive at the pickup location or checkin location to ensure you do not miss your tour or delay the departure time in any way.

Website Information

While all efforts are made to ensure that the information contained within the website is correct, we cannot guarantee that the site is free from errors or omissions. We do not accept liability for any errors or omissions and reserve the right to change information at any time without notification. You must be at least 18 years of age to book online. All offers are subject to availability and the standard conditions of the supplier.